Phone System Fundamentals

Receptionist Phone

Desk Phones


Step 1 - High Speed Internet

Minimum Internet Requirements By Phone Count

Required Internet Speed:

  • Shared with PCs: 10 Mbps / 3 Mbps
  • Not shared with PCs: 5 Mbps / 2 Mbps

Required Internet Speed:

  • Shared with PCs: 20 Mbps / 5 Mbps
  • Not shared with PCs: 10 Mbps / 3 Mbps

Required Internet Speed:

  • Shared with PCs: 30 Mbps / 10 Mbps
  • Not shared with PCs: 20 Mbps / 10 Mbps

Required Internet Speed:

  • Shared with PCs: 50 Mbps / 15 Mbps
  • Not shared with PCs: 30 Mbps / 15 Mbps

Additional Requirements For BEST Performance

  • In offices with more than 10 phones, a business-grade Internet connection is a Must.
  • In most areas, Cable or Fiber is preferable to DSL.
  • Connecting PCs  through phones in pass through, or a shared LAN is not recommended.
  • Internet and phones may warrant an Uninterruptable Power Supply, if power loss would be an issue.

Internet connection SHOULD be tested to demonstrate the following:

  • Consistent <100ms ping times to
  • Less than 5% packet loss on a ping test of 100 or more packets.
  • Traceroute should not show more than one gateway device present on the network.
  • Phones absolutely cannot be behind a firewall, especially SonicWall devices.

Step 2 - Phone Numbers

Every phone system runs on phone numbers.
If you have existing phone numbers, they can be ported (moved) from your current phone service provider to NWVOX.
If you need phone numbers, NWVOX is able to issue  numbers in the following categories:

  • Local
  • Out of Area
  • International
  • Toll Free


Step 3 - Extensions

  • Do these extensions need their own phone number?
    • What email will they use to receive their Fax-to-Email or Voicemail-to-Email?
    • is this an in office extension or a virtual extension?
    • What is the purpose of this extension?


Step 4 - Phone Selection

Are these going to be:

  • Softphones?
  • Desk Phones?

We Offer Phones In The Following Catergoreis:  

  • Cubicle Warrior
    • These models are everyday use phones
  • Gatekeeper
    • These are receptionist Phones
  • Bidazzlers
    • These are executive phones
  • Collaborators
    • These are conference room phones

Phone Hardware Categories

Step 5 - Selecting Call Flow Options

  • How do you want a call to be handled?
    • During hours
      • Ring Receptionist?
      • Ring Auto Attendant during hours greeting?
    • After hours
      • Ring an on call person?
      • Ring Auto Attendant with an after hours greeting?
  • What extensions do you want to Ring?
    • Selected extensions?
    • All Extensions?
    • In a specific order?